Questili Logo
AlynaByQuestili
Venue TypesROIHow It WorksProof
Book a Demo
Alyna Logo
Meet Alyna

Turn every guest inquiry into booked revenue.

Alyna is the AI voice host for hotels, resorts, restaurants, and cafés - live in 48 hours, trusted across 8 countries.

For hotels · resorts · restaurants · cafés

Luxury hotel groups use Alyna differently.

No setup fees · No hidden costs • 99.9% uptime · Offline fallback included • 50+ properties · 8 countries

See It in ActionCalculate Payback
See results by venue type below
World's first AI voice ordering hostess • Serve smarter, delight faster

Operations & ROI Snapshot

Proof points operators ask for before signing

Explore ROI calculators
Verified

48-hour deployment

Staff sign-off after QA. Supported hotels, restaurants, resorts, and cafes ship in two days.

Verified

Automatic fallback

Connection drops? Calls reroute to staff in under five seconds. Zero guest complaints.

Verified

Typical ROI timeline

Monthly subscription delivers ongoing value: Hotels see ROI in 23-30 days · Restaurants 31 days · Resorts 23 days · Cafes 56 days. Benefits recur every month.

Resort pilot: zero guest complaints during stress testing thanks to automatic fallback in under five seconds.
Built For Your Type Of Property

Every property type has its own rush hours, service rituals, and revenue levers. Alyna mirrors them all.

Hotels · Restaurants · Resorts · Cafés

Hotels

Command center for your hotels

Comprehensive guest service automation for modern hotels

Missed calls recovered
30-45%
Room service upsells
+18% average
Checkout efficiency
3x faster
Staff redeployment
2-3 FTE to guest relations

Signature workflows

Exactly where Alyna plugs into your service ritual - so staff stay focused on heartfelt, high-value interactions.

Room Service & In-Room Dining

  • Guest orders with dietary modifications
  • Wine/cocktail pairing suggestions (+18% upsell acceptance)
  • Order timing coordination
  • Special occasion setups

Housekeeping Requests

  • Standard requests (towels, pillows)
  • Urgent requests prioritized
  • Timing preferences respected
  • Special needs accommodated

Front Desk Services

  • Checkout extensions (3x faster processing)
  • Wake-up call scheduling
  • Billing inquiries
  • Property information

PMS Integration

  • Opera, Cloudbeds, ezee (48-hour integration)
  • Room status sync
  • Guest profile access (VIP, preferences, allergies)
  • Automatic room billing
What Staff Actually Think

The night managers, servers, and baristas who keep your brand alive finally breathe again.

Unedited reactions across hotels, restaurants, and cafés

hotel
“At first I hated it. Another thing to babysit at 3 AM. But then I slept through my first night shift in years. Now if they tried to remove it, I’d quit.”
Night Manager
4★ Hotel
restaurant
“I thought this would fire me. Instead I finally get to do the part of my job I actually like - solving problems, not taking the same order 50 times a day.”
Restaurant Server
Fine Dining
cafe
“Honestly? Guests love the pastry pairing suggestions. They thank ME for them, even though Alyna made the suggestion. I look like a sommelier now.”
Barista
Specialty Cafe
What Properties Actually See

Audited payback windows from operators who ran the numbers twice.

Honest ROI range: 23 – 56 days

Resort

120-Room Beach Resort, Goa (5 Outlets)

Goa

Challenge

Guests frustrated by calling 5 different numbers for pool, beach, spa, restaurant, room service

Deployment

72 hours (Pro tier, ₹25K/month)

First 60 Days

Unified ordering5 outlets → 1 number
Cross-venue accuracy99.6%
Coordination time-68%
Activity booking4x faster
Net Benefit
₹95K/month
Payback
23 days

Operator’s note

“We consolidated 5 systems into one. Coordination time dropped 68%. Cross-venue errors dropped to <1%.”

- Director

Payback 23 days
Hotel

100-Room Business Hotel, Bangalore

Bangalore

Challenge

38% of calls went unanswered during night shifts

Deployment

48 hours (Mid tier, ₹15K/month)

First 60 Days

Missed calls38% → 0%
Bookings recovered~₹92K/month
Labor redeployed2 FTE to guest relations
Net Benefit
₹77K/month
Payback
27 days

Operator’s note

“I built a forensic cost model. The numbers matched reality. No hidden costs. No inflated claims.”

- Owner

Payback 27 days
Restaurant

80-Seat Fine Dining, Indiranagar

Indiranagar

Challenge

62% of calls unanswered during dinner rush (7-10 PM)

Deployment

48 hours (Mid tier, ₹15K/month)

First 60 Days

Phone answering (dinner rush)38% → 98%
Reservation no-shows-22%
Wine/cocktail upsells+55% acceptance
Takeout order accuracy98%
Net Benefit
₹68K/month
Payback
31 days

Operator’s note

“My servers can finally focus on table service instead of running to answer the phone every 3 minutes during dinner rush.”

- Owner

Payback 31 days
Cafe

Specialty Coffee Shop, Koramangala

Koramangala

Challenge

Morning rush (8-10 AM) overwhelmed staff - 42% call abandonment rate

Deployment

36 hours (Basic tier upgraded to Mid, ₹15K/month)

First 60 Days

Morning rush abandonment42% → 3%
Order accuracy (peak)97%
Pastry upsell acceptance41%
Staff satisfaction (peak)+73%
Net Benefit
₹8K/month
Payback
56 days

Operator’s note

“My baristas used to dread the morning rush. Now they actually enjoy it because they’re not drowning in simultaneous phone orders.”

- Owner

Why this took longer:We’re a smaller cafe (30 seats). Lower volume means slower payback, but we’re still profitable in under 2 months. For us, the staff happiness alone made it worth it.
Payback 56 days

Custom ROI walkthrough

Most properties fall between these ranges. We’ll model your exact numbers - no generic calculator, no inflated claims.

Start the ROI brief

What Luxury Properties Actually See

+0.4 to +0.7
Guest satisfaction scores
(verified across 6 properties)
+18% to +28%
VIP repeat bookings
4.8/5
Mystery shopper ratings
“Indistinguishable from best agents”
+62%
Staff satisfaction
(luxury measures pride)

Why This Matters for Luxury Venues: A single missed VIP booking costs ₹35K-80K. A reputation slip costs exponentially more. These results show Alyna doesn’t just avoid damage - it actively strengthens your brand.

What Guests Actually Experience

“This Was the Smoothest Midnight Room Service I’ve Ever Had”

Anniversary weekend, Heritage Suite•5★ heritage hotel
Kavita Sharma, Bangalore
Their experience
“I called at 1:47 AM for masala chai and samosas - expecting judgment or a long wait. Instead, the voice was warm, knew exactly what I wanted, suggested their signature mint chutney pairing, and had it at my door in 18 minutes. My husband asked if I’d bribed the staff. I had to tell him: ‘That wasn’t even a person.’”
Feedback
(5/5)
Verified guest feedback, May 2024. Guest did not know she was speaking to AI until checkout.

“This review gave us more confidence than any vendor case study. When guests don’t notice - and actively praise the experience - you know the technology works.”

“We Booked Four Seats In 90 Seconds - During Friday Rush”

Date night, fine dining waitlist•Michelin-plate restaurant
Rohit & Meera Patel, Mumbai
Their experience
“We called during the 8 PM rush expecting to be told ‘we’ll call you back.’ Instead the host asked which tasting menu we preferred, logged our nut allergy, and texted us a confirmation before the phone hit the cradle. The actual maître d’ said, ‘You spoke to Alyna, right?’ and smiled.”
Feedback
(5/5)
Call log reviewed June 2024. Reservation confirmed without human intervention; allergy note synced to POS.

“Our couples used to abandon the waitlist because nobody had time to answer. Now Alyna gets them excited about the wine flight before they even arrive.”

“Poolside Lunch Felt Like Having A Personal Concierge”

Family vacation, two kids•Beach resort (5 outlets)
Isabella Ruiz, Cabo
Their experience
“I asked for tacos at the pool, smoothies for the kids, and a spa slot for my partner - all in one call. Alyna routed food to the pool bar, smoothies to the beach shack, and booked us the 4 PM deep-tissue. No mix-ups, no repeats. Our server said, ‘She beats my radio any day.’”
Feedback
(5/5)
Three-channel order stitched across pool, beach, and spa. Logged July 2024 pilot report.

“Cross-venue orders were chaos. Alyna now sends perfectly formatted tickets to each outlet. Guest satisfaction jumped 0.6 points that quarter.”

The Challenge

The morning rush feels like a tide, pulling staff in every direction

Long lines form. Guests wait. Staff rush between orders and explanations. Meanwhile, opportunities to delight customers and increase sales slip away with every hurried interaction.

The Wait That Feels Endless

Lines grow longer as guests check their phones, glance at their watches, and wonder if they should just leave. Each minute of waiting is a minute of lost connection.

Average 8-minute wait during peak hours

Menus That Don't Speak

Static boards and printed menus sit silently while guests struggle to decide. No guidance, no recommendations, no conversation - just overwhelming choice in uncomfortable silence.

67% of customers need help choosing

Revenue Walking Out the Door

Without gentle suggestions for that perfect pastry pairing or seasonal drink, countless opportunities to delight customers and grow sales simply vanish into the busy morning rush.

18% potential revenue increase missed

But what if there was a better way?

Why operators choose Alyna

Why operators choose Alyna

From luxury suites to espresso bars, Alyna clears the bottlenecks that stall service and shrink margins.

Hands-free ordering

Guests and residents simply speak their request; Alyna captures orders in seconds across dining rooms, rooms, and poolside cabanas.

0%
Improvement

Natural voice interactions that feel like your best team member, not a bot.

Speaks most world languages

From English to Mandarin, Hindi to Spanish - global guests feel understood without hiring multilingual staff.

Breaking down language barriers at front desks, reservation lines, and cafés alike.

Built-in upsells

Contextual suggestions for wine, spa add-ons, and daily specials lift average checks by up to

0%
Improvement

Smart recommendations that feel helpful, never pushy - tailored to each venue.

Real-time sync

Menu, spa, and activity updates sync instantly across every outlet and channel.

One source of truth for your entire operation, no matter the venue.

POS-Ready APIs

Out-of-the-box support for major POS and PMS stacks (Toast, Posist, Opera, Cloudbeds).

Connect with your current setup in minutes, not months - no rip-and-replace.

24/7 Availability

Never miss a request. Alyna covers late-night room service, pre-dawn airport pickups, and morning rush orders.

Your digital hostess never takes a break - and she remembers every guest preference.

How This Actually Works

Three things operators care about before they sign

One playbook, zero fluff: what Alyna takes off your plate, how we integrate, and what the invoice really looks like.

Thing 1

What Alyna handles versus what your team keeps

Choose your operation to see the split without the sales fluff. Alyna automates the 87% that is predictable; your team stays on the high-touch 13%.

Alyna's job

Routine, predictable - 87%

Always-on coverage, perfect transcripts, no mood swings.

  • Room service orders like "I'd like butter chicken and naan for room 302"
  • Housekeeping requests such as fresh towel or linen swaps
  • Checkout extensions and late departures
  • Wake-up calls, billing questions, and routine FAQs

Your team's job

Complex, high-value - 13%

Human judgment, emotional nuance, brand-defining moments.

  • VIP experiences like surprise anniversaries or bespoke amenities
  • Guest complaints that need judgment calls
  • Maintenance emergencies such as "The AC is out and it's 40°C"
  • Detailed dietary or medical consultations with the chef

When Alyna escalates, your staff sees the live transcript, guest profile, and urgency flag. No guessing, no missed context.

Thing 2

Integration reality - zero fluff

Where you go live in two days, when we need a little more time, and the scenarios we decline outright.

Works out of the box

48-hour launch kit

  • Hotels: Opera, Cloudbeds, eZee PMS
  • Restaurants: Toast, Aloha, Posist, Petpooja
  • Resorts: Opera + POS bridge (unified billing)
  • Cafés: Toast, Square, Lightspeed - loyalty included

When we build the bridge

5–10 day custom connectors

  • Legacy or heavily customised PMS/POS stacks
  • We ship the connector (Pro: included, Mid/Basic: ₹25K–50K)
  • Includes QA sandbox and rollback plan

Where we draw the line

Won't ship (no exceptions)

  • Systems with zero API or export access
  • Vendors that block third-party integrations
  • Anything that risks PCI/GDPR violations
If an integration ever breaks: traffic reroutes to your staff within seconds. No orders lost, no awkward guest experience, no vendor blame game.
Explore the operations console

Thing 3

The actual cost - no fine print

Everything you plug into your ROI sheet. No per-minute traps, no small-print fees.

Pro tier example

₹25,000per month

Voice AI host, fallback routing, transcripts, analytics - all included. No hidden line items on the invoice.

Launch-ready in 48 hrs

Included every month

  • Setup, scripting, and QA: ₹0
  • PMS/POS integration work: ₹0
  • Voice tuning + language packs
  • 24×7 escalation support for Pro

We'll never bill you for

  • Per-minute or per-call fees
  • Revenue share or "success fees"
  • Hidden escalation or after-hours surcharges
  • Forced upsell bundles you don't need
Optional add-ons: Custom legacy connectors (₹25K–50K one-time) or on-site training (₹15K travel). That's the entire list.
Trusted by industry leaders

The Skeptics Who Became Believers

From IT managers who blocked five vendors to resort directors who doubted AI could handle complexity - these operators found Alyna exceeded their expectations across hotels, restaurants, and resorts.

0% uptime
"Five AI vendors wanted admin access to our PMS. Then something breaks at 2 AM, I get blamed. I was ready to block Alyna too."
IT

IT Manager

5★ Hotel Chain • NDA requested

0% answering rate
"During dinner rush, we'd get 15-20 calls an hour. My servers were running to answer phones instead of serving tables. We were missing 60% of calls."
RO

Restaurant Owner

80-seat Fine Dining • Indiranagar

0% reduction coordination efficiency
"Guests had to call 5 different numbers - pool bar, beach shack, main restaurant, spa, room service. Staff spent hours routing calls."
RD

Resort Director

120-room Beach Resort • Goa

0% uptime
"Five AI vendors wanted admin access to our PMS. Then something breaks at 2 AM, I get blamed. I was ready to block Alyna too."
IT

IT Manager

5★ Hotel Chain • NDA requested

0% answering rate
"During dinner rush, we'd get 15-20 calls an hour. My servers were running to answer phones instead of serving tables. We were missing 60% of calls."
RO

Restaurant Owner

80-seat Fine Dining • Indiranagar

0% reduction coordination efficiency
"Guests had to call 5 different numbers - pool bar, beach shack, main restaurant, spa, room service. Staff spent hours routing calls."
RD

Resort Director

120-room Beach Resort • Goa

Frequently Asked Questions

Everything you need to know about Alyna

Get answers to common questions about our AI dining assistant

Three ways to move forward

Ready to see Alyna at your property? Pick the path that fits how you make decisions.

Whether you need numbers first, want to hear from operators, or prefer to see the tech live, the next step is yours.

Start with ROI CalculatorsTalk to a Hospitality AdvisorWatch the Live Demo

60-day refund guarantee

No fine print. If satisfaction drops, you get 100% back.

Automatic offline fallback

Calls re-route to staff in under 5 seconds if Alyna ever goes down.

Chain-proven in 8 countries

Hotels, restaurants, resorts, and cafes expand from pilot to rollout in 87 days on average.

Questili Logo
AlynaByQuestili

Transforming guest interactions for hotels, restaurants, resorts, and cafes with multilingual voice AI.

Made with ☕ in Bengaluru, India

Quick Links

  • Questili Home
  • Venue Types
  • How It Works
  • ROI Cases
  • Proof & FAQ
  • Demo
  • Pricing
  • About Us
  • Contact Us

Contact

  • +91 96069 59061
  • sales@questili.com
  • JP Nagar, Bengaluru

Follow Us

2025 Questili. All rights reserved.

Privacy PolicyTerms of ServiceCookie PolicyCancellation & Refund