Product
What is Alyna?
Alyna is an AI voice concierge for hospitality teams. It answers incoming guest calls, handles routine requests and orders, and hands complex or high-risk cases to staff.
By Questili · Updated August 9, 2026
The hospitality problem Alyna addresses
Hotels, resorts, restaurants, and cafes still receive guest calls at the busiest moments. Routine booking questions, room-service orders, timing requests, and small changes compete with the work already in front of staff.
Alyna handles the repeatable call flow and keeps judgment-heavy cases with the team. Complaints, medical or dietary concerns, VIP handling, and unusual requests stay with people.
How Alyna fits Questili
Alyna is one of Questili's main quests. It reflects the studio's belief that software should be specific to the work a team already does.
The relationship is simple: Alyna is a Questili product for hospitality, and Questili is the studio that builds it alongside Avalon and Does The Math Work.
Quick answers
Is Alyna an AI concierge?
Yes. Alyna is an AI voice concierge for hospitality. It answers calls, handles routine requests and orders, and escalates cases that need staff judgment.
Who is Alyna for?
Alyna is for hotels, resorts, restaurants, and cafes that lose guest calls or overload staff during busy service periods.